FAQ
Frequently
Asked Questions
Here are answers to the most common questions about our products, services, and manufacturing.
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1. Are you a manufacturer or trading company?
We are a professional eyelash extension manufacturer based in Qingdao, China.
We specialize in OEM & ODM production for global lash brands, wholesalers, and distributors.
Our clients work directly with our factory team to ensure consistent quality and flexible production.
2. Do you support private label / OEM service?
Yes. Lashology provides full OEM & private label solutions.
We can customize lash curls, lengths, thicknesses, tray designs, and packaging according to your brand requirements.
From design to delivery, we act as an extension of your team to bring your brand vision to life.
3. What materials are your lashes made from?
All of our lashes are made from premium Korean PBT fiber, selected for softness, lightweight, and durability.
Our fibers maintain stable curl retention, deep black color, and smooth tips to ensure a professional finish for your customers.
4. What is your MOQ?
We offer flexible minimum order quantities, especially suitable for startups and growing brands.
MOQ depends on lash type and customization requirements — please contact us with your product plan, and we will provide a tailored solution.
5. Can I get samples before placing an order?
Absolutely. We provide samples for quality testing and approval before mass production.
Our sample process allows you to evaluate the lash material, curl, thickness, and packaging to ensure your brand standards are met.
6. How long is your production lead time?
- Sample production: typically 3–5 days
- Mass production: typically 7–15 days depending on quantity and customization
We prioritize efficiency while maintaining strict quality control, so you can rely on timely deliveries.
7. Do you ship internationally?
Yes, we ship worldwide using reliable carriers such as DHL, FedEx, and UPS.
We support FOB, CIF, and other shipping terms, and can assist with customs documentation for smooth international delivery.
8. How do you ensure quality consistency?
At Lashology, quality control is integrated into every step of production.
- Raw material inspection
- In-process production checks
- 100% final inspection before packaging
We guarantee your lash products are consistent, safe, and ready for your brand every time.
9. What payment methods do you accept?
We accept multiple secure payment methods including:
- Bank Transfer (T/T)
- PayPal
- L/C (Letter of Credit) for larger orders
Payment terms are flexible based on order size and client history. We always aim to make international transactions smooth and reliable.
10. Can you help with packaging design?
es. Our OEM & ODM service includes packaging solutions tailored to your brand.
We can provide:
- Custom tray and box design
- Stickers, sleeves, and inserts
- Branding consultation to ensure packaging aligns with your market positioning
We act as your production partner, helping your brand present a professional, high-quality image.
Premium Quality
Made with high-grade Korean PBT fiber for superior performance.
Strict Quality Control
100% inspection before packing to ensure consistent quality.
OEM & ODM Support
Custom lashes, packaging and branding to build your brand.
Worldwide Shipping
Fast and reliable shipping to over 100 countries.